“𝑰𝒏 𝒍𝒊𝒇𝒆, 𝒘𝒆 𝒄𝒂𝒏 𝒘𝒐𝒓𝒌 𝒔𝒐 𝒉𝒂𝒓𝒅 𝒕𝒐 𝒈𝒆𝒕 𝒕𝒉𝒆 𝒌𝒊𝒏𝒌𝒔 𝒐𝒖𝒕 𝒕𝒉𝒂𝒕 𝒘𝒆 𝒇𝒐𝒓𝒈𝒆𝒕 𝒕𝒐 𝒑𝒖𝒕 𝒕𝒉𝒆 𝒑𝒆𝒂𝒌𝒔 𝒊𝒏.” – 𝑪𝒉𝒊𝒑 𝑯𝒆𝒂𝒕𝒉

Crafting people experiences in truly an art. Whether in the business or professional world, how we are able to communicate and make those with which we interact FEEL is incredibly vital to the health of our relationships.

Shattering the traditional breakfast ceiling this morning was Amy Schmidt, Manager of Loss Control at UnitedHeartland. Amy not only shared mouth-watering tacos, she explored the topic of '𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆' with our young entrepreneurs with real-life examples, tips and tricks from her years of experience and research.

🌮 The secret to connecting with others is 𝒔𝒊𝒏𝒄𝒆𝒓𝒊𝒕𝒚. You can’t fake this…show genuine interest in others and practice sharing your sincere appreciation and recognition.

🌮 Show 𝒆𝒎𝒑𝒂𝒕𝒉𝒚 over sympathy

🌮 People always want to feel 𝒂𝒑𝒑𝒓𝒆𝒄𝒊𝒂𝒕𝒆𝒅, 𝒗𝒂𝒍𝒖𝒆𝒅, 𝒉𝒆𝒂𝒓𝒅 & 𝒊𝒎𝒑𝒐𝒓𝒕𝒂𝒏𝒕

🌮 𝑺𝒎𝒊𝒍𝒆. Have a positive attitude. Someone is ALWAYS watching.

🌮 Customers expect competence. When planning a business or an experience, you cannot just plan for the kinks or what may go wrong…to truly delight your customers and create a sense of loyalty, you have to get creative. 𝑩𝒆 𝒘𝒊𝒍𝒍𝒊𝒏𝒈 𝒕𝒐 𝒇𝒍𝒊𝒑 𝒕𝒉𝒆 𝒔𝒄𝒓𝒊𝒑𝒕. Think through a customer journey and how you can delight and surprise them. Your efforts and thoughtfulness will not go unnoticed.

Incredible lessons and happy taco vibes. Amy, we truly appreciate all that you donate to our CEO students and program! THANK YOU!!!